:root{--pri:#0f4c81;--pri2:#1565a8;--bg:#f4f6fa;--card:#fff;--line:#e3e8ef;--txt:#1f2937;--mut:#6b7280}*{box-sizing:border-box}body{margin:0;font-family:Segoe UI,system-ui,sans-serif;background:var(--bg);color:var(--txt);font-size:14px}a{color:var(--pri2);text-decoration:none}h2{margin:0 0 12px}h3{margin:0 0 10px}.center{display:grid;place-items:center;height:100vh}.muted{color:var(--mut)}small{font-size:12px}.row{display:flex;gap:8px;align-items:center}.wrap{flex-wrap:wrap}.between{justify-content:space-between}.grow{flex:1}input,select,textarea{width:100%;padding:8px 10px;border:1px solid #cfd6e0;border-radius:6px;font:inherit;background:#fff}.row input,.row select{width:auto}textarea{resize:vertical}label{display:block;margin:10px 0 4px;font-weight:600;font-size:13px}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;border:1px solid transparent;border-radius:6px;font:inherit;cursor:pointer;background:#e5e9f0;color:var(--txt);white-space:nowrap}.btn:disabled{opacity:.6;cursor:wait}.btn.primary{background:var(--pri);color:#fff}.btn.primary:hover{background:var(--pri2)}.btn.light{background:#fff;border-color:#cfd6e0}.btn.ghost{background:transparent;padding:4px 8px}.btn.danger{background:#dc2626;color:#fff}.btn.success{background:#16a34a;color:#fff}.btn.warn{background:#ea580c;color:#fff}.btn.block{width:100%;justify-content:center;margin-top:14px}.btn.sm{padding:3px 8px;font-size:12px}.shell{display:flex;min-height:100vh}.side{width:230px;background:#fff;border-right:1px solid var(--line);padding:14px 10px;position:sticky;top:0;height:100vh;overflow:auto;flex-shrink:0}.logo{width:150px;display:block;margin:0 auto 4px}.appname{text-align:center;color:var(--mut);font-size:12px;margin-bottom:14px}.side nav a{display:flex;align-items:center;gap:8px;padding:10px 12px;border-radius:8px;color:var(--txt);margin-bottom:2px}.side nav a:hover{background:#eef3f9}.side nav a.active{background:var(--pri);color:#fff}.main{flex:1;min-width:0;display:flex;flex-direction:column}.top{display:flex;align-items:center;gap:12px;padding:10px 20px;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}.who{display:flex;flex-direction:column;line-height:1.2;text-align:right}.who small{color:var(--mut)}.menu{display:none;font-size:20px}.bell{position:relative;font-size:18px}.content{padding:20px;max-width:1400px;width:100%}.pill{background:#dc2626;color:#fff;border-radius:10px;padding:0 6px;font-size:11px;font-style:normal;margin-left:6px}.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:16px;margin-bottom:16px}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:12px;margin-bottom:16px}.stat{text-align:center;margin:0}.stat .n{font-size:28px;font-weight:700}.c-pending .n{color:#ca8a04}.c-open .n{color:#2563eb}.c-esc .n{color:#ea580c}.c-closed .n{color:#16a34a}.c-late .n{color:#dc2626}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.grid2.top{align-items:start}.badge{display:inline-block;padding:2px 8px;border-radius:10px;font-size:11px;font-weight:600;background:#e5e9f0;margin-right:4px;text-transform:capitalize}.st-pending{background:#fef3c7;color:#92400e}.st-open{background:#dbeafe;color:#1e40af}.st-escalated{background:#ffedd5;color:#c2410c}.st-closed{background:#dcfce7;color:#166534}.st-late{background:#fee2e2;color:#b91c1c}.tablewrap{overflow-x:auto;padding:0}.card.tablewrap{padding:0}table{width:100%;border-collapse:collapse}th,td{padding:9px 12px;text-align:left;border-bottom:1px solid var(--line);vertical-align:top}th{background:#f8fafc;font-size:12px;text-transform:uppercase;color:var(--mut);white-space:nowrap}td.wide{min-width:200px}tr.late td{background:#fff5f5}.tabs{display:flex;gap:4px;margin-bottom:12px;flex-wrap:wrap}.tabs button{padding:7px 14px;border:1px solid var(--line);background:#fff;border-radius:20px;cursor:pointer;font:inherit}.tabs button.on{background:var(--pri);color:#fff;border-color:var(--pri)}.filters{display:flex;gap:8px;flex-wrap:wrap;padding:12px}.filters input,.filters select{width:auto;min-width:130px;flex:1}.trow{display:flex;justify-content:space-between;gap:8px;padding:8px 0;border-bottom:1px solid var(--line);color:var(--txt);flex-wrap:wrap}.note{padding:8px 10px;border-bottom:1px solid var(--line)}.note.unread{background:#eff6ff;border-left:3px solid var(--pri2)}.note .row{margin-top:6px}.note .row input{flex:1}.bar-row{display:flex;align-items:center;gap:8px;margin:8px 0}.bar-row span{width:70px}.bar{flex:1;background:#eef1f6;border-radius:6px;height:14px}.bar i{display:block;height:100%;border-radius:6px}.form{max-width:900px}.err{background:#fee2e2;color:#b91c1c;padding:8px 12px;border-radius:6px;margin:10px 0}.ok{background:#dcfce7;color:#166534;padding:8px 12px;border-radius:6px;margin:10px 0}.meta{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:10px;margin:10px 0}.meta div{display:flex;flex-direction:column}.meta small{color:var(--mut)}.desc{white-space:pre-wrap;background:#f8fafc;padding:10px;border-radius:6px}.actions{margin-top:12px}.actions select{width:auto}.atts{display:flex;flex-wrap:wrap;gap:10px;margin:8px 0}.att-img{max-height:140px;border-radius:6px;border:1px solid var(--line)}.att-vid{max-width:320px;max-height:220px;border-radius:6px;background:#000}.att-file{padding:6px 10px;border:1px solid var(--line);border-radius:6px}.evidence{margin:6px 0}.filelist{list-style:none;padding:0;margin:8px 0}.filelist li{padding:3px 0}.msg{padding:10px 12px;border-radius:8px;background:#f1f5f9;margin-bottom:10px}.msg.mine{background:#e0efff}.msg .body{white-space:pre-wrap;margin-top:4px}.reply{border-top:1px solid var(--line);margin-top:10px;padding-top:10px;display:flex;flex-direction:column;gap:8px;align-items:flex-start}.timeline{padding-left:18px;margin:0}.timeline li{margin-bottom:10px}.modal-bg{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;display:grid;place-items:center;z-index:20;padding:16px}.modal{background:#fff;border-radius:10px;padding:18px;width:100%;max-width:460px;max-height:90vh;overflow:auto}.modal .btn.primary{margin-top:14px}.modal-h{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}.toasts{position:fixed;right:16px;bottom:16px;display:flex;flex-direction:column;gap:8px;z-index:30}.toast{background:#111827;color:#fff;padding:12px 16px;border-radius:8px;max-width:340px;cursor:pointer;box-shadow:0 4px 14px #0004;animation:in .25s}@keyframes in{0%{transform:translateY(10px);opacity:0}}.login-wrap{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#0f4c81,#1e88c9);padding:16px}.login-card{background:#fff;border-radius:14px;padding:28px;width:100%;max-width:380px;display:flex;flex-direction:column;gap:4px}.login-logo{width:170px;align-self:center}.login-card h2{text-align:center}.dot{display:inline-block;width:9px;height:9px;border-radius:50%;background:#9ca3af}.dot.on{background:#22c55e}.swatch{display:inline-block;width:14px;height:14px;border-radius:3px;vertical-align:middle}.chat{display:flex;padding:0;height:calc(100vh - 130px);overflow:hidden}.chat-list{width:270px;border-right:1px solid var(--line);overflow:auto;padding:8px}.chat-list input{margin-bottom:6px}.ci{padding:9px 10px;border-radius:6px;cursor:pointer;display:flex;align-items:center;gap:6px}.ci:hover{background:#f1f5f9}.ci.on{background:#e0efff}.chat-box{flex:1;display:flex;flex-direction:column;min-width:0}.chat-h{padding:10px 14px;border-bottom:1px solid var(--line);display:flex;gap:8px;align-items:center}.back{display:none}.chat-msgs{flex:1;overflow:auto;padding:14px;display:flex;flex-direction:column;gap:6px;background:#f8fafc}.bub{max-width:70%;padding:7px 12px;border-radius:12px;background:#fff;border:1px solid var(--line);align-self:flex-start;white-space:pre-wrap;word-break:break-word}.bub.me{align-self:flex-end;background:#dbeafe;border-color:#bfdbfe}.chat-in{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line)}@media (max-width:860px){.side{position:fixed;left:-250px;z-index:15;transition:left .2s;width:240px}.side.open{left:0;box-shadow:0 0 0 100vmax #0005}.menu{display:block}.grid2,.grid3{grid-template-columns:1fr}.content{padding:12px}.who small{display:none}.chat-list{width:100%;border:0}.hide-m{display:none}.back{display:block}.bub{max-width:88%}}